Posted by admin, December 12, 2017
One of the statistics we are most proud of is our 95% customer retention rate. We work hard to ensure that our customers are satisfied, that we address all of their cleaning needs and we aim to go above and beyond wherever we can.
Operations Manager, Jeanette Tindale has worked for Glenn since March 2015 and is a vital part of the management team. Jeanette’s here to tell us in her own words how she goes that extra mile to make sure the clients she manages receive a first-class service.
It’s a real variety with no two days the same. My job is to ensure that we are consistently delivering the very best service to all our customers. That means if there are any issues, it’s my job to get them sorted straight away so that, for our clients, their service is uninterrupted. It means I need to be quite agile, customer-focused and quick at making decisions.
One thing we really understand here at Glenn Cleaning is that no two clients are the same so what I really enjoy about my role is tailoring our service to completely match their needs. For some, the cleaning requirements are obvious but we’ll always try to give some further recommendations as well; to really enhance the service they receive.
I also love the team of cleaning staff that I manage. They are all so dedicated to their job and take pride in delivering the very best service. I think that’s essential for any cleaning team a business brings in. You have your own work to do, you don’t have the time to be watching what someone else is doing and with Glenn Cleaning operatives you really do get that confidence that