01234 404242|info@glenn-group.co.uk
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Customer Service

The jewel in the crown of the Glenn proposition is immaculate customer service. It is the overriding reason why we command the lasting respect, trust and even the affection of our clientele.

While maintaining the quality of our staff is central to our service delivery, so is the quantity. In a business environment where the daily story is one of constant restructuring and demanding that Account Managers service more and more clients, we go against that trend and retain one of the highest manager-to-customer ratios in the business – the key to delivering a first class service

It should be clear by now that absolutely central to the Glenn Management ethos is our vision of customer service.

Knowing that in our industry reputation is all, we have built a flourishing and respected business by always placing our clients’ interests above our own short-term gain.

Our recruitment process is extremely rigorous, our training is exhaustively thorough, our human resources policies are sensitive and enlightened – all to the ultimate end of providing our customers with an exemplary standard of cleaning.

Our aim at the beginning of every relationship is to set the very highest of standards – and then consistently to exceed them.

Our Account Manager-to-client ratio is among the very highest in the business

The purpose of all this is not simply to be very good at cleaning (although we hope we are) but to provide a superlative experience for our customers.

We strive to remove the stress and anxiety caused by unreliable contractors; by undertrained, undisciplined staff; by miscommunication; by imprecise briefing and intermittent reporting.

By working proactively to eliminate the problems that commonly occur in our sector we build authentic, personal relationships with our clients that stand the test of time, creating value, trust and satisfaction on both sides.

 

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Tudor House, 1a Firbank Road,
Bedford, MK42 9LL

01234 404242|info@glenn-group.co.uk

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News

Summer Services

Now is the Summer of your discontent After a gloomy winter, we all look forward to longer, warmer days. But for those who work in an office environment, Summer is definitely not all sweetness and light. As climate change really begins to bite, higher temperatures and increasing humidity turn a day at work into an […]

Global warming and our use of plastic

Plastic packaging. It seemed like such a great idea, cheap and incredibly flexible. Even the most ardent supporter of the environment could see important advantages: Because it was so light, it slashed the carbon emissions created by transport. But like a silent tide, plastic has crept up on us, creating a vast and intractable problem […]

Let’s go green. The ethical and financial benefits to your business.

The most active contributors to globalisation are neither governments nor multinational corporations: they are waste products, discarded packaging and environmentally-destructive chemicals. A dead whale washed up in the Philippines was found to have 40 kilogrammes of plastic in its stomach. In the middle of the Pacific Ocean is a raft of rubbish the size of […]

Twitter

Happy #ChristmasJumperDay from everyone at Glenn! #christmas #office #secretsanta https://t.co/ScUeRNCvaR about 1 day ago
Employees have the most sick days during the winter months, according to a report published by the Office for Natio… https://t.co/VjZqCMdWI8 about 2 weeks ago
Dogs can learn to recognise a vocabulary of about 165 words. Unsurprisingly, dogs respond best to short words, as w… https://t.co/pXUWFvlXYJ about 4 weeks ago
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