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Posted by admin, May 02, 2017
It is more than 20 years since Jason Glennon founded Glenn Cleaning and Support Services – a company that has painstakingly built a reputation for reliability, integrity and customer service.
He speaks about Glenn’s ‘new look’ – and about how much of the old ethos remains reassuringly unchanged.
What made you decide to rebrand the business after two decades of successful trading?
Our industry, like every other, has changed beyond recognition over the years and we just felt that the look and the tone of our communications no longer the reflected the real character of the organisation.
In what way?
For one thing, the core services we offer now include some quite sophisticated new technologies. And the scope of what we do has expanded hugely. Cleaning is still at the heart of our product but we offer a whole range of specialist support services. We felt that this should be implied by a broader, more inclusive design and tone of voice.
What did you want the new look to say about Glenn?
Well, if it were only about nice words and pretty pictures, it would have been an empty exercise. I wanted to give a true impression of the company – reliable, innovative, a real partner to our clients rather than a remote and faceless supplier. It needed to be attractive to the eye, too, because we work hard to leave our clients’ premises in a condition that’s pleasing to their own customers and employees.
Besides, I like to think that when one of our employees visits our website or picks up a brochure, they feel a genuine flush of pride. We want our people to care about their work and a dynamic corporate look is like a flag they can identify with.
Can you say more about your investment in innovation?
It’s right across the board, basically. We’re big supporters of BICSc (the British Institute of Cleaning Science) that works to maintain and improve standards in our industry. Through their training courses we’re continually learning about new products and processes. I like to think we’re among the ‘early adopters’ of new technologies when they become available.
And then we use digital systems to secure the quality of our work at the coalface, so to speak. Our ServiceTrac Quality Auditing System, for example. Our clients directly reap the benefits of these better working practices.
So what do the next twenty years hold for Glenn Cleaning and Support Services?
Quite simply, we want to be the cleaning and support service supplier of choice in the South of England. And we’ll carry on working towards that goal by delivering an exceptional customer experience, as always, and an unrivalled quality of service.