The secret of our success is the same as yours: Putting the customer first.

Posted by Tamima Khan, February 05, 2019

In these uncertain times, businesses are (or should be) working to ensure that every penny they spend is working flat out for the benefit of their customers. And this is as true of their cleaning and maintenance contracts as it is for every other aspect of an enterprise.

At Glenn, we put the interests of our clients at the centre of everything we do. That we have been a successful company for more than 20 years is testament to the world class service we provide at every level of our client relationships. During this time, several major competitors have made the mistake of resting on their laurels, taking for granted the goodwill of their customers. We have always been careful to avoid such dangerous complacency.

We constantly revise our methods to keep pace with improvements in technology, and operate a system of continuous training to keep our staff abreast of new developments in every aspect of our work. The result is a service that is always on an upward trajectory of quality and cost-effectiveness.

In an industry that depends upon the loyalty and commitment of its front-line workers, we believe wholeheartedly in developing and encouraging our staff. We are extremely fastidious in our hiring policy, but once a candidate has satisfied us at interview and passed our rigorous identity checks, we go to great lengths to retain them.  They come to regard their place of work as their personal space, and take pride in maintaining it to the highest quality.

Our staff see their place of work as their personal space and take pride in maintaining it to the utmost quality. And of course, this ensures that your premises are always immaculate, conveying a good first impression to your own customers.

On site, our members of staff provide our clients with an additional element of safety and security. Because they enjoy an intimate knowledge of a site, they are best placed to notice and report anything out of the ordinary, relaying to their managers any issues that might develop into costly and  time-consuming problems. At one particular site recently, our operatives were instrumental in identifying some exposed wiring, damaged by rodents, and we were thus responsible for averting what might have become a major incident.

According to the website businessadvice.co.uk, UK businesses spend an average of 55 hours a week on paper-based processes and checks, 39 hours chasing invoicing errors, and 23 hours responding to enquiries from different suppliers.  At Glenn, however, we are as versatile as we are thorough and dependable.  We offer a ‘one stop shop’ for all cleaning services. This eliminates the time wasted in having to manage and invoice multiple suppliers, restoring valuable productive time to our clients.

To find out how our skill and expertise in a huge range of essential services can save your business time and money while preserving your peace of mind, give us a call today.